Park Hyatt Saigon - Bring the new level of luxury

After a recent closure for renovation, Park Hyatt Saigon has reopened with a new look. The news get even more excited when the hotel is recently awarded for "Best Hotel in Asia", while preparing to celebrate 10 years of history this October.

Before this historic event, Mr. Jan-Hendrik Meidinger, Park Hyatt Saigon General Manager, has given Saigon New Day an interesting interview.

What are the new features comparing to the old Park Hyatt Saigon?

There are two factors that make the difference for Park Hyatt Saigon today. They are the physical elements and overall experience.

Physical elements, what can be seen by the guest, such as function space on Level M, divided in to different sections for meeting, or the Pool House is a completely new model in Vietnam, and only at Park Hyatt Saigon. We also replaced from the carpet, the floor to the smallest things like parking tickets, signage… in order for the guests to see the latest things.

Besides maintaining their classic elegance, the rooms are equipped with Smart TV, which can be connected to phone, coffee maker ... Especially, we put in the room an iPad, a charging system for 4 devices, an automatic lighting system... to make it more convenience for guests, especially business people.

Regarding the overall experience, even though hard to see, visitors can still feel it when entering the hotel. We have invested heavily in the air conditioning system; water filtration systems... to not only bring pure fresh air, but also energy-efficient and environmentally friendly.

We also retained the classic French style with high elegant white wall, with the distinctive artwork of Vietnam... Also, the carpets are hand-made with motifs inspired from lotus and bird - to symbolize the  “Dat Lanh Chim Dau / The birds stay where the good land is”.

Xuan Spa has also changed, in which the precious herb of Vietnam is used, such as ginger, cinnamon and lotus oil. We are also proud of the pool area, which is known as "a peaceful oasis in the heart of Saigon", as though the hotel is located in the bustling center but here is absolutely quiet with gardens, pool and pavilion for a relaxing stay.

What, however, makes the biggest difference for Park Hyatt Saigon is the staff. They always stay with us – even when the hotel is temporarily closed for upgrading. Among current employees, nearly 100 employees have worked here for 9 or 10 years.

With the purpose of "why we go to work every day," Park Hyatt Saigon has launched a number of factors to reach perfection. It is our care for investors, customers, partners, employees that makes our property unique and different in the market. We can proudly say, today, Park Hyatt Saigon is a brand new hotel with 10 years of experience in Vietnam.

Could you tell us about the achievements of the hotel for the last 10 years?

Our major achievement is to become one of the best hotels in Vietnam and throughout Asia. Recently, Park Hyatt Saigon is 1 of 2 hotels in Vietnam on the best hotels in Asia list (with the Sofitel Metropole Hanoi hotel).

Perhaps the greatest achievement of Park Hyatt Saigon is creating trust with customers and employees – even though the award is our pride, it is only last a moment if it lacks of trust of customer. Our point of view is: Not only guests come to us for relaxation, but also this is an opportunity for Park Hyatt Saigon to step into their lives, so we must do our best to impress them.

When guests have faith and go back, we will be able to create more jobs for employees and achieve financial achievements which will make investors happy.

For employees, we not only see what they have done but also about how they are developed to, because when employees are cared for, well trained, they will be able to serve the guest better, improve their knowledge and have the opportunity to develop their professional career. Recently, some great staffs have been rotated to other Hyatt projects in Vietnam as well as abroad. We are happy to witness the growth of our staffs.

How have the investors and Hyatt Corporate supported Park Hyatt Saigon operation?

One of the reasons that bring us success is to combine the interest between parties, building trust between investors and Hyatt Corporate. We are fortunate to have investors sharing the same purpose and passion with us for how to make Park Hyatt Saigon better. They not only invest in material and design for the new Park Hyatt Saigon, but they also care about employees in a practical way. An example for this is our staff canteen. According to the original hotel renovation plan, there is no reparation for staff canteen. However during the renovation process, we proposed to renovate the canteen and investors agreed. Impressive new canteen design as a relaxing café leaves our staffs unexpected, touching and makes them connecting deeper with the hotel.

In addition, Hyatt Corporation has also supported us a lot during this renovation. They sent experts to advise and help Park Hyatt Saigon to become better.

According to you, what are elements necessary to run a global brand in Vietnam?

Hyatt brand has existed and developed for more than 50 years. Although managing many hotels in countries around the world, we're still learning, changing every day and catching up with the new customer trend in order to succeed.

Park Hyatt Saigon operates under the designation of the group with a coherent process of brand and services. However, we are still able to discuss with the group to suit the market and adapt to the culture - society of Vietnam. We do not just build a brand; we care about people around us in order to sustainably develop in this country.

Another important thing, which I want to share, is to succeed we must have a vision and belief in our goal.

10 years ago, when Park Hyatt Saigon was created, many people were skeptical about its existence, because at that time Vietnam's economy has not developed yet, how many people are there wealthy enough to use the global level service? With the belief the Ho Chi Minh City would thrive economically, Park Hyatt Saigon has overcome the initial difficulties. And for 10 years, we have been present here along with the rise of Vietnam's economy - showing investors' vision has come true.

The success of a brand is based on the values ​​they choose. For us, it is about people- human creativity and sincerity will create trust in our guests. 

Saigon New Day- Thanh Nien Publishing House

Từ khóa : Park Hyatt Saigon,đẳng cấp,sang trọng,Khách sạn,giải thưởng,châu Á